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The Dubai Mannequin Centre, a part of the Basic Secretariat of The Govt Council of Dubai, introduced the listing of entities which have been shortlisted to win the Hamdan Bin Mohammed Programme for Authorities Providers Flag.
A complete of seven authorities entities in Dubai participated within the programme and have been assessed based mostly on their efforts to reinforce service high quality and their dedication to the ‘Providers 360’ coverage, which outlines a roadmap for enhancing authorities providers. The announcement was made following the conclusion of the most recent evaluation cycle.
The shortlisted authorities entities embody the Basic Directorate of Residency and Foreigners Affairs in Dubai, Dubai Electrical energy and Water Authority, Dubai Municipality, Dubai Public Prosecution, Dubai Police, Dubai Roads and Transport Authority, and the Ports, Customs and Free Zone Company.
The programme goals to spice up buyer expertise by supporting authorities entities in persistently elevating the standard of their providers, in keeping with Dubai’s aspirations to turn into a worldwide chief on this area.
The shortlisted entities have been evaluated based mostly on 5 standards: outcomes and impression, adoption of a whole-of-government method, innovation, service tradition and sustainability of outcomes. Subsequently, the seven entities will endure buyer analysis, throughout which prospects will present suggestions on their experiences with these entities over the approaching weeks.
Eman Al Suwaidi, Senior Director of the Dubai Mannequin Centre, stated: “The Dubai Mannequin Centre is dedicated to strengthening Dubai’s place as a worldwide chief in delivering excellent authorities providers by means of implementing the ‘Providers 360’ coverage. This aligns with the imaginative and prescient of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Govt Council of Dubai, to offer built-in and seamless authorities providers that improve the standard of life in Dubai. Every collaborating entity within the programme has showcased exceptional excellence and management in enhancing their providers.”
She continued: “Since launching the ‘Providers 360’ coverage, developed by the Dubai Mannequin Centre in collaboration with the Digital Dubai Authority and different related entities, we now have witnessed the relentless efforts of all authorities entities to attain increased ranges of excellence on this area. We’re happy to acknowledge these efforts by means of the Hamdan Bin Mohammed Programme for Authorities Providers and awarding the profitable entity with the initiative’s Flag.”
The ultimate stage of evaluation entails prospects sharing their suggestions on the shortlisted entities. Within the coming weeks, the entities will distribute impartial surveys to customers who will assess the providers based mostly on their experiences. Primarily based on the survey outcomes, one authorities entity will probably be awarded the Hamdan Bin Mohammed Programme for Authorities Providers for the yr 2023 Flag.
Dubai’s ‘Providers 360’ coverage outlines a roadmap for the way forward for authorities providers within the emirate, aiming for 100% automation, 90 % integration, and 90 % digital providers. The coverage is anticipated to yield annual financial savings exceeding AED1 billion by 2025, whereas additionally eliminating 9 million bodily buyer visits and releasing up over 300,000 working hours yearly.
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