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A South Australian mom says the Australian embassy stepped in to assist her monitor down life-saving medicine for her son, after an airline misplaced their baggage.
Key factors:
- Thomas Mattinson, 13, travelled to Denmark to compete within the twenty fifth World Video games for body working
- His household’s baggage, containing his life-saving medicine, was misplaced once they arrived
- After 9 days they’ve sourced the medicine he wants, however stay with out their baggage
Rebecca Mattinson stated her 13-year-old son Thomas lastly had the medicine he wanted in Copenhagen, however the household nonetheless had not been reunited with all of their baggage.
“The Australian embassy, actually because of the story … you guys aired, obtained involved with us and so they have been wonderful and really supportive and collectively we labored out a strategy to find the medicine that Thomas wanted,” she instructed ABC Radio Adelaide this morning.
Ms Mattinson stated 9 days of trying to find the medicine in a special nation, together with 4 hospital visits, had been a “lengthy, drawn-out course of”.
“All of us slept very effectively final night time figuring out we did not must do anything,” she stated.
The household travelled to Copenhagen so Thomas can symbolize Australia on the twenty fifth World Video games for body working, hosted by the Cerebral Palsy Worldwide Sports activities and Recreation Affiliation.
Ms Mattinson stated she had packed per week’s provide of Thomas’s medicine of their carry-on baggage, however couldn’t match all of it in.
She additionally break up the medicine between two checked suitcases in case one was misplaced — however didn’t anticipate all of their baggage would go lacking.
“It wasn’t that we got here ill-prepared, I do not imagine, however Thomas’s medical aspect of issues takes up one entire half of a suitcase and that is along with what we carried on board,” she stated.
Ms Mattinson stated Thomas had been reunited together with his lacking racing body, in time for his first race later this week.
Regardless of the tough begin to their journey, she stated Thomas hopes to beat the world document for the 100-metre race in his qualification.
“Trying on the method he is working for the time being you wouldn’t have thought we have had the trauma that we have had,” she stated.
Nonetheless, she stated his Australian uniform — alongside together with his medicine — was within the two lacking suitcases.
“It will simply be wonderful if we may, earlier than Thursday, really be reunited with that baggage,” Ms Mattinson stated.
“And we’re ever so hopeful that tomorrow we get excellent news.”
Final night time, a Singapore Airways spokesperson instructed the ABC that the 2 remaining suitcases have been “awaiting transit” from Dubai.
The spokesperson stated floor handlers in Copenhagen had “erroneously closed the lacking baggage case” after a few of the household’s gadgets have been returned.
“This was incorrect and shouldn’t have occurred,” the spokesperson stated.
The spokesperson stated the airline “sincerely apologise for the inconvenience and misery” the state of affairs might have induced the Mattinson household.
“Our groups each in Dubai and Copenhagen are working to have the suitcases returned to Ms Mattinson and her household as rapidly as doable,” the spokesperson stated.
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