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It looks like irrespective of which airline travellers select, they’re all dealing with the identical chaos in Nigeria. Not too long ago, Khadijah Ibrahim was left stranded on the Nnamdi Azikiwe Airport after being instructed that her Air Peace Lagos flight had been cancelled attributable to “operational causes.”
At Aminu Kano Airport on Friday, there was chaos when Max Air cancelled a flight to Lagos and delayed an Abuja flight to 2 a.m. It took hours earlier than passengers received a communication from the airline and there was no compensation in any respect.
Earlier, on Monday, Adeniregun Akanni vented on Twitter, saying “Max Air shouldn’t be dependable. Individuals needs to be cautious and don’t fly them in case you have an vital journey please.”
The 2 aforementioned airways are probably the most infamous for flight cancellations in Nigeria, a brand new report by the regulator, the Nigerian Civil Aviation Authority (NCAA), states.
In its report, the NCAA stated the 11 home airways working within the nation had 284 flight cancellations within the first quarter of the 12 months.
Nigeria’s largest home service, Air Peace, topped the checklist with the best variety of cancelled flights from January via March this 12 months.
NCAA knowledge reveals that Air Peace cancelled 63 flights; adopted by Max Air with 56.
Arik cancelled 43 flights; Aero Contractors 40; Azman Air 20; and Inexperienced Africa 16.
The report reveals that Overland cancelled 15 flights; Worth Jet 15; Ibom air 9; Dana air 5; and United Airways 2.
READ ALSO: 10 airways most culpable for delayed flights in Nigeria
The NCAA report additionally said that 2,791,591 passengers handed via the nation’s home airports within the first quarter of 2023, knowledge reveals. Of the two,791,591 passengers, 1,391,560 have been inbound and 1,400,031 outbound.
The Nigeria Civil Aviation Laws (Nig.CARs) 2015 which is being amended ensures that passengers get full refunds when their flights are delayed or cancelled. However getting such refunds could be tough and time-wasting, passengers have stated.
“Each passenger shall, earlier than buying any ticket for a contract of carriage by the air service or its brokers, be entitled to the total, truthful, and clear disclosure of all of the phrases and circumstances of the carriage about to be bought.
“The disclosure shall embody, amongst others, paperwork required to be offered at check-in, provisions on check-in deadlines, refund and rebooking insurance policies, and procedures and duty for delayed and/or cancelled flights,” the rules stated.
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