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Key Factors
- Some Australia Submit clients will not obtain paper playing cards informing them of missed deliveries.
- As a substitute, they are going to be notified by way of e-mail or SMS, or via the AusPost app.
- The change comes after a pilot of the brand new system in Western Australia.
Australia Submit has scrapped tried supply playing cards for some clients in favour of digital notifications.
The change got here into drive on 5 October and can have an effect on MyPost clients. They’ll as a substitute be notified of tried deliveries by way of e-mail or SMS, or via the AusPost app as a QR code, relying on buyer choice, Australia Submit has mentioned.
Australia Submit mentioned there are 12 million lively MyPost accounts and that the nationwide rollout comes after a pilot in Western Australia that began in July.
Just like the paper notices, digital notifications will advise clients that Australia Submit tried to ship the bundle, supply a cause why it could not, and inform clients when the parcel might be prepared for assortment at a put up workplace or a close-by assortment level.
Prospects might want to head to this location and present their notification or code and ID to gather their parcel, which might be held for 10 days.
In an e-mail to clients, Australia Submit mentioned individuals who aren’t registered with MyPost would nonetheless obtain paper notifications.
It added that going digital would make it simpler for Australia Submit clients to handle missed parcel deliveries; to resolve the difficulty of playing cards getting missed, misplaced or broken; to assist scale back its use of paper; and “to hurry up deliveries for a greater buyer expertise”.
Australia Submit has beforehand mentioned that it’s conscious of in a bid to steal clients’ private and monetary data.
“If you happen to’re uncertain whether or not a notification is genuinely from Australia Submit, do not forget that we’ll by no means ask for any private or monetary particulars, ask for fee of any variety for any cause [or] ask you to click on on a hyperlink to redeem your parcel,” the e-mail to clients mentioned.
“Probably the most safe approach to get notifications is thru the AusPost app,” it added.
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