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Unbeknown to me, when BT put in fibre in my house, it modified my landline quantity which I’ve had for seven years. Anybody who calls now goes by way of to a BT voicemail telling them to go away a message. So pals and relations have been leaving messages for 2 weeks however I’ve been unable to entry them.
After a number of calls to BT, I used to be instructed {that a} mistake had been made and that I must wait a fortnight, then name once more to see if I might get my quantity again. In useless did I level out that, because it made the error, it must be contacting me. I’ve spent hours on the cellphone being handed between brokers who normally conclude that they’ll’t assist me and minimize me off.
I reside alone and I acquired so upset throughout one irritating name that I burst into tears and needed to finish it.
JM, Witchford, Cambridgeshire
You rely in your landline to communicate with household and it’s stunning that BT was content material to allow you to stay minimize off out of your lifeline. You have been capable of make calls out in your new quantity, however in need of ringing your total contacts ebook and your monetary, retail and well being suppliers, you confronted lacking all inward calls whereas the corporate dithered.
You wrote to me in desperation three days after you found the issue and I alerted BT. That very same afternoon you have been contacted by the manager workplace and your line was reinstated 4 days later. However that wasn’t the top of the saga. When calls resumed to your outdated quantity your voicemail was mysteriously deactivated. This time BT acted swiftly, equipped new handsets and supported you till your cellphone was absolutely operational. BT was contacted for a remark.
… and a phrase on service
I loved your tales of company kindness and needed to share my very own. My Kryptonite bike lock key snapped as I used to be making an attempt to unlock it. This left my bike locked to a stand with no approach to launch it. I referred to as a locksmith who needed to noticed the lock off. Kryptonite not solely despatched a brand new lock, but in addition reimbursed the £100 callout price for the locksmith. Unbelievable service.
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