Delta denies buyer refund backlog after firm tweeted that it was ‘months’ behind

Because the Division of Transportation will increase its name on airways to promptly refund passengers, Delta Air Traces is telling some individuals on social media that it might be months earlier than they see their cash returned.

Nonetheless, the corporate insisted to ABC Information that it was working “in a well timed style.”

DOT requires airways to refund passengers inside seven enterprise days if the shopper paid by bank card — or inside 20 days in the event that they paid with money or verify. Transportation Secretary Pete Buttigieg lately warned Southwest Airways, after its vacation season meltdown, that his company “will use the total extent of its investigation and enforcement authority to make sure Southwest complies with its refund obligations.”

On Sunday, Delta tweeted that it was “months behind” on processing some refunds for canceled flights.

In a single response to a consumer who requested for an replace on the standing of what they stated was a refund request of greater than $13,000, a Delta consultant tweeted again: “As a result of backlog/ excessive quantity of refunds, the Refund Division is a pair months behind on processing.”

The service additionally tweeted in July and in November that refunds had been backlogged, asking clients to permit greater than a month for a response.

However Delta this week denied the existence of a backlog in refund requests. In an announcement to ABC, the airline stated, “As at all times, we’ll present refunds to eligible requesting clients who elect to not journey as the results of a major delay or cancellation and search to take action in a well timed style.”

Though the tweets had been despatched from the Delta Twitter account and stay posted, it’s unclear if there are delays in clients receiving refunds.

Final 12 months, DOT levied greater than $7.25 million in fines towards six airways, together with U.S. service Frontier, for not offering immediate refunds.

The division has stated it could maintain all airways accountable “if there may be proof that they’re failing to fulfill their refund or reimbursement obligations.”