Dubai Municipality receives 97% Worldwide Buyer Expertise Normal rating from BSI – UAE

Dubai Municipality has achieved a rating of 97 per cent within the Worldwide Buyer Expertise Normal (ICXS) from the British Requirements Institute, highlighting its accomplishment in offering distinctive customer-centric companies and reaching highest ranges of buyer satisfaction. The Institute reviewed all of the service facilities of the Municipality; together with the shopper happiness facilities in Al Twar, Hatta, and Al Kifaf, in addition to the specialised facilities of the veterinary clinic in Al Khawaneej and Dubai Central Laboratory.

Along with representing a big milestone within the Municipality’s portfolio of achievements, this distinctive rating additionally displays its excellence in offering companies which might be tailor-made to the distinctive wants of consumers and raises their degree of happiness and satisfaction. This accomplishment additional helps the Municipality’s efforts for having all its service facilities rated 5 stars and above in response to the International Star Classification System.

Manal Bin Yaarouf, Director of Buyer Happiness Division at Dubai Municipality, highlighted the Municipality’s final dedication to reaching management and excellence in offering companies that persistently meet the worldwide requirements for buyer satisfaction.

She emphasised that Dubai Municipality stays dedicated to offering town’s residents and residents with the very best companies potential that improves prosperity and high quality of life, which solidifies its international place in addition to promotes its ambitions of reaching high spot globally in a wide range of fields.

“This achievement serves as a testomony to our dedication to delivering distinctive companies that successfully satisfies clients’ wants and improves their expertise. It additionally displays the efforts undertaken by the Municipality in addition to the effectivity of our working mechanisms, methodologies, and repair channels. That is according to the Buyer Happiness Constitution to serve clients’ wants in a clear method. Moreover, this feat additionally demonstrates its strategic aim to undertake essentially the most cutting-edge modern options to supply built-in companies, emphasizing Dubai’s management place in streamlining governmental processes and making them accessible to all,” Bin Yaarouf added.

Dubai commenced its journey for the ICXS customary certificates necessities in 2021, following the implementation of a method for enhancing establishments that included establishing seven regulatory items and conducting three pilot audits. The Municipality continued to coach and assist its workers members from numerous regulatory items to realize this consequence inside two years, which is among the many high three outcomes of the private and non-private entities that utilized the usual regionally.

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