The Federal Competitors and Shopper Safety Fee (FCCPC), has supplied a information to electrical energy customers on easy methods to observe their payments even with the use estimated billing by the electrical energy distribution firms.
The initiative by the fee is to assist cut back discrepancies with the estimated billing by electrical energy distribution firms in addition to keep away from being unfairly short-changed.
This disclosure is contained in a discover titled, ‘A information for unmetered electrical energy customers’, issued by FCCPC, on Sunday and might be seen on the fee’s official Twitter account.
How Electrical energy customers can keep away from being unfairly short-changed
- FCCPC suggested electrical energy customers to all the time test their month-to-month payments for tariff band (anticipated hours of every day energy provide), noting {that a} client might contest his or her tariff band if the provision fell in need of the required hours over a 60-day cycle.
- The fee additionally suggested customers to test the Nigerian Electrical energy Regulatory Fee (NERC) Amended Order on capping of estimated payments for his or her distribution firm and be certain that their estimated consumption doesn’t exceed the stipulated cap for his or her space.
- The fee acknowledged, ”Discover out the worth per KWh of your electrical energy out of your month-to-month invoice. Your invoice is calculated by multiplying the estimated power by the present tariff plus 7.5 per cent VAT.
- ”For those who discover any discrepancy in your invoice, complain in writing to your distribution firm.’’
- It suggested customers to escalate their complaints to NERC or the Fee in the event that they weren’t addressed satisfactorily by the distribution firms.