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About 100 entrance desk staff of resorts and hospitality establishments are present process coaching within the French language in Accra as a part of efforts to reinforce hospitality service supply within the nation. The three-month coaching programme is geared toward enabling the employees present the wanted service to French-speaking vacationers.
Organised by the Ghana Tourism Authority (GTA), the coaching kinds a part of the Ghana CARES Obatanpa Programme, an initiative which seeks to revive the hospitality and tourism business following challenges occasioned by the outbreak of COVID-19.
On the opening ceremony, Deputy Chief Government Officer in-charge of Common Service, GTA, Ben Anane Nsiah, stated the coaching was geared toward equipping greater than 500 hospitality and tourism frontline personnel throughout the nation.
He defined that, it’s a part of methods crucial to the event of the tourism business within the nation.
On the rationale for the coaching, he stated, it will allow French talking vacationers to really feel comfy and luxuriate in their expertise and simply specific themselves with resort workers with none barrier.
“West Africa is predominantly French talking international locations, once you take out Cape Verde and Guinea Bissau, among the many 13 international locations in West Africa, solely 5 are English talking international locations.
The remaining are French talking, so those that are within the entrance line companies like tourism, resorts, eating places and others, you will need to make these French vacationers really feel welcome in our nation,” Mr Nsiah said.
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He known as on hospitality and tourism business gamers to develop bilingual signages in resorts, eating places and vacationer centres to allow French-speaking guests to grasp the providers which was supplied.
The coaching, and different initiatives by the GTA was to assist in realising its targets of selling tourism for enhanced income technology for the nation.
The Coordinator of Ghana CARES Obaatanpa Programme, Richard Agyenim Boateng, stated the coaching was to construct the capability of frontline staff within the tourism sector to allow them present vacationers with high quality customer support.
“We have now already achieved some coaching in areas corresponding to, customer support, digital advertising and marketing and tourism merchandise data to construct the capabilities of tourism staff to enhance service high quality within the sector,” he stated.
So as to be sure that resort service was customer-friendly for French-speaking guests, he stated, the GTA would undertake common monitoring to make sure all of the up-market resorts and hospitality centres adhere to the laws put in place to make vacationers comfy.
One of many coaching instructors, Alain Ferolle Mboungou, stated they’d be taking the individuals via the essential French language and hospitality abilities within the language.
A participant, Sandra Amoah, a frontline employee on the Coconut Groove Regency Lodge, expressed gratitude to the GTA for the coaching saying that “it will assist the employees work together simply with their French clients.
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