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The Minister of Tourism, Arts and Tradition, (MOTAC), Dr Ibrahim Mohammed Awal, has underscored the necessity for business gamers within the Tourism sector to supply high quality customer support supply.
Based on the Minister the shortcoming for business gamers to supply clients with the standard service supply would make them discover different choices, as clients demand satisfaction.
Dr Awal disclosed this in the course of the opening of a five-day coaching workshop organised by the MOTAC in partnership with the Spanish Authorities by means of the Spanish Embassy in Accra on Monday.
The coaching workshop seeks to coach about 50trainersin the tourism worth chain who would in flip practice 2,000 tourism operators with the intention of constructing their capability by way of high quality customer support.
Dr Awal saidthe Ministry was poised to make Ghana the tourism hub of West Africa by guaranteeing that it exceeded the receiving of 2million vacationers by 2024.
He additional stated the nation obtained not lower than 1million vacationers this yr with a income base of $2.4billion.
Moreover, the Minister suggested the operators within the tourism sector to share the data acquired to construct generational companies as analysis had proven that 15 p.c of enterprise in Africa did not survive when its founders handed on.
Dr Awal additionally highlighted the significance of expertise and innovation as key drivers within the tourism sector, including that “the Nationwide Museum for example, obtained 14 vacationers inside six weeks after it is opening by the President.”
He, due to this fact, urged vacationer operators to leverage in expertise and innovation whereas acknowledging the function of the personal sector within the enchancment of the Tourism, Arts and Cultural business.
For his half, the Spanish Ambassador to Ghana, Mr Javier Gutierrez, defined that the partnership would allow the 2 international locations to study from one another, contemplating the potential within the tourism business.
Mr Gutierrez stated tourism was key to the financial development of Spain because it amounted to 72 p.c of its Gross Home Product (GDP) and was of the view that the coaching would assist in the creation of 1 million jobs in Ghana.
He added that the function of ladies within the development of the Tourism, Arts and Cultural sector couldn’t be over regarded and due to this fact inspired them to benefit from such initiatives such because the coaching programme to develop their potential.
The Chief Govt Officer (CEO) of the Ghana Tourism Authority (GTA), Mr AkwesiAgyeman lauded the Spanish Embassy for arising with such coaching to assist construct the capability of operators within the sector.
He asserted that the coaching programme would add as much as some coaching programmes being organised by the federal government beneath the Ghana Cares Programme.
Mr Agyeman stated he anticipated the trainees on the workshop to impression the sector to be able to construct a robust and resilient economic system.
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