[ad_1]
Hong Kong has scrambled to draw guests and revive the beleaguered tourism business after reopening to worldwide and – most not too long ago – mainland Chinese language travellers.
Chief Government John Lee Ka-chiu has pledged an all-out effort to lure travellers again, with worldwide conferences, exhibitions, sports activities and cultural occasions whereas the Hong Kong Tourism Board (HKTB) will provide guests vouchers for transport, meals and procuring as a part of a HK$100 million (US$12.8 million) promotional marketing campaign.
Park, who stayed within the resort for 2 nights and deliberate to go away Hong Kong on Thursday, mentioned she felt distressed and had been involved for her security.
“The workers handed me an umbrella so I can return to the room and retrieve my passport and different issues … in hindsight, I might’ve gotten electrocuted … Pressured,” she wrote.
The customer mentioned she was dismayed to be instructed by resort workers that she wouldn’t obtain a refund, solely getting compensation for broken items in a couple of months after arranging with the insurance coverage firm.
“The resort mentioned they gained’t have the ability to refund my resort charge as a result of ‘it’s paid already’ … I obtained waterbombed and spent the complete day drying my stuff whereas cancelling appointments with my Hong Kong mates,” Park mentioned, including she had moved to a different resort on Wednesday evening.
A Twitter consumer replied to the social media submit that the water leaks within the resort have been “totally unacceptable”.
“One thing must be performed to inform a ‘Good Hong Kong story’ per Hong Kong authorities preaches,” the commenter quipped.
Metropolis chief Lee earlier mentioned the federal government would try to “inform the world the great tales of Hong Kong” to draw buyers, expertise and vacationers.
Traveller says she later realised she might have been electrocuted. Picture: Handout
Contacted by the Submit, the resort’s basic supervisor Bena Yip apologised for the incident, clarifying that that they had already given Park a full refund of greater than HK$2,000 to cowl the price of the keep and new garments.
“The water leakage was brought on by a damaged pipe of a water heater on the third flooring, leading to water leaking by way of the ceiling on the second flooring … This incident could be very uncommon. It has by no means occurred earlier than,” she mentioned.
Park was essentially the most significantly affected visitor, with solely minor leaks occurring in different rooms on the identical flooring, with all water pipes having been completely checked and the leaks mounted, Yip added.
“We have been very involved in regards to the security of our tenants and their belongings so we instantly dispatched workers to help the affected tenants and transfer away their soaked belongings,” she mentioned.
“We additionally instructed her that we’d prepare compensation for her. However perhaps on account of some miscommunication, she thought there can be no refund.”
Yip mentioned other than the refund, the resort would additionally provide compensation for broken belongings later after reviewing an inventory of the affected gadgets.
“We’ve additionally provided [Park] a free keep subsequent time she involves Hong Kong, which she has gladly accepted. She mentioned she would keep in our resort subsequent time,” she added.
A spokesman for the Hong Kong Tourism Board mentioned it had assisted the traveller after receiving her inquiry on Wednesday, in addition to liaising with the resort to make sure direct communication between the 2 events.
“We’re glad that each events have already reached a settlement. The HKTB will proceed to maintain in touch with the customer and provide our gesture of courtesy for the subsequent go to to Hong Kong,” he mentioned.
[ad_2]
Source link
