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Nigeria’s foremost utility firm, Ikeja Electrical, has taken buyer expertise to a different stage with the introduction of Singleview 2.0 net utility. This newest model is an enhanced buyer self-service package deal with consolidated account administration options purposely designed and constructed for Ikeja Electrical’s prospects, together with pay as you go, postpaid, most demand, non-maximum demand and bilateral prospects.
Head, Enterprise Innovation and Transformation, Paul Ehiagbonare stated it grew to become crucial to improve the Singleview platform in keeping with the corporate’s customer-first, technology-now mantra as this improve allows sufficient assist of wider vary of consumers whereas empowering them with options, functionalities and prospects for glorious buyer expertise.
“As a ahead considering, modern and buyer centric group, the Singleview 2.0 allows prospects to have all mandatory info on the suggestions of their fingers together with how they’ll resolve points and make enquiries with out essentially visiting or calling Ikeja Electrical’s places of work” He stated.
Paul defined additional that Singleview 2.0 platform serves as a serious digital contact level which allows each pay as you go, postpaid and bilateral prospects to arrange a brand new electrical energy connection, order for meters, handle their accounts and companies on-line. Noting that the platform additionally permits prospects to view and obtain their utility payments, buy electrical energy models/token, view vitality utilization and stability, view merchandising historical past, electrical energy availability in buyer’s space, handle a number of meters, handle entry delegation, view loyalty reward standing in addition to tariff courses and charges. The platform additionally turns into the entry level to Ikeja Electrical’s loyalty program anticipated to kick off quickly.
Ikeja Electrical’s Appearing Head of Company Communications, Kingsley Okotie inspired each present and intending prospects of Nigeria’s foremost utility firm to sign-up on the person pleasant utility stating that along with the capabilities earlier enumerated, Singleview 2.0 offers a 360 diploma view of cost historical past and data regardless of level of cost whereas enabling prospects to lodge service enquiries, requests or complaints for immediate response by the Enterprise Unit/ Enterprise Workplace accountable for such areas.
The corporate’s spokesman famous that the improve to Singleview 2.0 additional reinforces Ikeja Electrical’s dedication and relentless efforts as Nigeria’s greatest performing DisCo, to repeatedly enhance on its technological improvements that can guarantee supply of high quality companies and supply entry to seamless interactions with our esteemed prospects.
An account could be arrange in simply two minutes with an e-mail, telephone quantity and a legitimate means of presidency authorised id similar to NIN, Driver’s license, worldwide passport, Everlasting Voters Card and so on. Prospects are inspired to make greatest use of this service by logging unto https://singleview.ikejaelectric.com.
Buoyed by a mission to redefine buyer expertise and be the supplier of alternative wherever vitality is consumed, Ikeja Electrical Plc, Nigeria’s largest energy distribution firm powers lives and companies with innovation and unwavering drive for excellence. Ikeja Electrical has over 1,000,000 prospects, who the corporate is dedicated to serve with a New Spirit, New Drive and New Vitality.
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