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The Namibia Tourism Board (NTB) is conducting a two-day coaching workshop at Walvis Bay for frontline employees within the tourism trade to enhance customer support requirements.
In accordance with a press release issued by the organisers, the coaching is held in collaboration with the Harold Pupkewitz Graduate Faculty of Enterprise (HP-GSB) on the Namibia College of Science and Expertise (NUST).
HP-GSB spokesperson Wency Ndjitaviua says the coaching had 55 members who normally have first contact with visiting vacationers and that it aimed to reinforce customer support excellency within the tourism trade.
The members included safety guards, curio distributors, law enforcement officials, guides, shuttle drivers, petrol jockeys, in addition to receptionists at visitor homes and lodges.
“We introduced collectively all of the completely different position gamers within the trade . . . We additionally introduced within the OvaHimba ladies promoting their crafts somewhere else at Walvis Bay,” Ndjitaviua says.
“The thought is to make them conscious of tips on how to have interaction vacationers to allow them to give the vacationers a great picture of the nation,” she says.
This initiative follows a name from tourism stakeholders and is a a direct fulfilment of the NTB’s mandate to equip the trade with the mandatory data and expertise to reinforce the vacationer expertise.
“By offering this coaching, the NTB aimed to bridge the hole between the excessive expectations of vacationers and the truth of the companies they obtain, finally selling a constructive picture of Namibia as a vacationer vacation spot,” the assertion says.
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The subsequent coaching will happen from 11 to 12 June at Hosea Kutako Airport.
“This coaching will goal frontline workers at airports, emigration officers and the police, who’re largely the primary level of contact for vacationer after they enter Namibia. Due to this fact, it is essential to make sure that they provide wonderful customer support to create a constructive expertise for our vacationer,” says Ndjitaviua.
The Namibian police additionally launched a marketing campaign to make Namibia a safer and extra fascinating vacation spot for vacationers.
Deputy commissioner Robert Grellmann advised The Namibian final week that the concept is to lift consciousness on questions of safety with vacationers in any respect factors of entry into the nation.
He mentioned vacationers usually fell prey to “corrupt police”, a follow the marketing campaign goals to curb.
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