[ad_1]
To all our valued prospects,
This week has been one of many hardest for Emirates operationally, as file storms hit the United Arab Emirates.
I wish to provide our most honest apologies to each buyer who has had their journey plans disrupted throughout this time.
On Tuesday 16 April, the UAE skilled its highest rainfall in 75 years. Lashing storm winds and rain disrupted exercise throughout the cities. Our 24/7 hub in Dubai remained open, with flight actions diminished for security, however flooded roads impeded the flexibility of our prospects, pilots, cabin crew, and airport staff to succeed in the airport, and likewise the motion of important provides like meals and different flight facilities.
We diverted dozens of flights to keep away from the worst of the climate on Tuesday, and over the following 3 days we needed to cancel practically 400 flights and delay many extra, as our hub operations remained challenged by staffing and provide shortages.
We had been clear on our 2 priorities: Take care of our prospects who’ve been impacted by the disruption and get our operations again on schedule.
To unlock sources and capability to handle impacted prospects as a precedence, we needed to droop check-in for passengers departing Dubai, implement an embargo on ticket gross sales, and quickly halt connecting passenger site visitors from factors throughout our community coming into Dubai.
We deployed further sources to help our airport and speak to centre groups with rebooking and placed on further flights to locations the place we recognized massive numbers of displaced prospects.
We despatched over 100 worker volunteers to take care of disrupted prospects at Dubai Airport departures and within the transit space, prioritising medical instances, the aged and different weak travellers. Up to now, over 12,000 lodge rooms had been secured to accommodate disrupted prospects in Dubai, 250,000 meal vouchers have been issued, and extra portions of consuming water, blankets, and different facilities.
Behind the scenes, it was all hands-on deck for 1000’s extra staff throughout the organisation to get our operations again on monitor.
As of this morning, Saturday 20 April, our common flight schedules have been restored. Passengers beforehand stranded within the airport transit space have been rebooked and are enroute to their locations. We now have put collectively a taskforce to kind, reconcile, and ship some 30,000 items of left-behind baggage to their homeowners.
It’ll take us some extra days to clear the backlog of rebooked passengers and luggage, and we ask for our prospects’ persistence and understanding.
We all know our response has been removed from good. We acknowledge and perceive the frustration of our prospects as a result of congestion, lack of knowledge, and confusion within the terminals. We acknowledge that the lengthy queues and wait instances have been unacceptable.
We take our dedication to our prospects very significantly, and now we have taken learnings from the previous few days to make issues proper and enhance our processes.
I’d wish to additionally acknowledge and thank our groups throughout the airline, and our many suppliers and companions for his or her tireless efforts across the clock this week, regardless of the difficult circumstances, to help prospects, get better our community, and produce our working schedule again to regular.
Lastly, and as soon as once more, I wish to provide, on behalf of myself, and all of the groups throughout Emirates, our apologies to every buyer affected by this disruption.
We’ll proceed to work arduous to stay as much as your expectations, and to our Fly Higher model promise.
Comply with Emirates 24|7 on Google Information.
[ad_2]
Source link
