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Some 31 million Britons had been hit by postal over Christmas as Royal Mail “let customers down for a 3rd 12 months operating,” Residents Recommendation mentioned.
Some 60% of UK adults skilled delayed submit, with some nonetheless receiving festive playing cards properly into the brand new 12 months, a survey for the charity suggests.
Some 11% – an estimated 3.2 million – mentioned they missed an essential doc, resembling an insurance coverage letter or authorized doc, and eight% – an estimated 2.1 million – mentioned they missed a well being appointment.
Residents Recommendation mentioned it was the third festive interval in a row when it had known as on the Royal Mail to enhance its efficiency.
It beforehand discovered that 28% of individuals skilled letter delays between mid-December 2021 and mid-January 2022 and 31% had been left ready in January 2021, suggesting “deep-seated issues at play” regardless of postal strikes affecting efficiency this 12 months.
The survey discovered that just about 1 / 4 of individuals (23%) turned to dearer methods of sending mail, resembling Particular Supply Assured, throughout Christmas 2022. Nonetheless, 39% of those that did so nonetheless confronted delays, regardless of paying further.
Royal Mail has an obligation as Common Service Supplier to ship mail on time, however it’s exempt from its targets across the Christmas interval.
Residents Recommendation has now known as on regulator Ofcom to analyze Royal Mail’s efficiency in recent times and to “assume once more about not holding the agency to account over its efficiency through the festive interval.”
It has additionally urged Royal Mail to scrap any additional stamp worth rises “at a time when efficiency is so poor.”
Residents Recommendation chief govt Dame Clare Moriarty mentioned: “For a 3rd 12 months operating, Royal Mail has let customers down. Letter delays have actual and worrying penalties, particularly when folks miss medical appointments or get payments late.
“Royal Mail’s digital monopoly on letters signifies that Ofcom must take motion to guard customers from additional hurt. It should examine Royal Mail’s tradition of poor efficiency and cease letting the corporate off the hook over the festive season.”
Yonder surveyed 4,148 UK adults between January 6 and 10.
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