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At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and providers for our companions.
In a current survey 82% of Cisco Accomplice Summit attendees mentioned they’re rising their managed providers apply and it’s their prime precedence to fulfill buyer wants.
So it’s with nice pleasure that we’re asserting Cisco Accomplice Superior Help to create a premium assist expertise particularly geared to the wants of Managed Providers Suppliers (MSPs).
With Cisco answer and structure experience, and the additional advantage of guided entry to API integrations that construct on MSPs’ current providers, Cisco Accomplice Superior Help options quicker entry to consultants in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical assist providers on-line and over the telephone. Cisco Accomplice Superior Help permits MSPs to construct new providers for patrons and provides entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.
“We have now been asking for a Cisco program that matches the particular wants of MSPs,” mentioned Toby Alcock, CTO, Logicalis Group. “Our clients will profit from us having extra entry to APIs and Cisco’s world main TAC’s answer architect experience.”
Cisco Accomplice Superior Help is really taking Cisco and its companions into the world of digital and serving to them develop into “smart-bonded” with Cisco; taking assist difficulty decision from analog processes reminiscent of e mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.
Lots of our largest companions are already smart-bonded, and plenty of are working with these digital processes. Unimaginable progress has been made within the Cisco associate ecosystem in using automation to get to resolutions quicker; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.
With this new service, companions can skip the TAC line and join straight with a prioritized group of answer architects who deal with essentially the most complicated points. We’re bettering companions’ entry to those certified consultants; paired with digital automation, this entry will get us to quicker resolutions — and even earlier than points occur.
After we say quicker, we’re speaking about resolving instances in minutes that might usually take weeks.
Accomplice Superior Help for MSPs may even present guided API use instances that leverage telemetry and insights so companions can construct new providers for his or her clients.
This groundbreaking assist supply will rework the associate expertise and produce much more worth to our clients!
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