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The winter storm that disrupted 1000’s of journey plans over the weekend has created an epic pile-on of flight cancellations for Southwest Airways, leaving 1000’s of households stranded, with some ready for days to fly again house.
Two-thirds of Southwest’s flights had been canceled as of Monday afternoon, in response to flight-tracking web site FlightAware — excess of another airline. With some 2,700 Southwest flights canceled, one other 700 have been delayed Monday, FlightAware discovered.
On Monday afternoon, the board at Dallas Love Area, the airline’s most important hub, confirmed each single arrival had been canceled, in response to reporter Kelly Laco.
The airline canceled greater than 1,600 flights on Sunday, and 1,300 every day final week on Thursday and Friday.
The federal Division of Transportation on Monday stated it will examine the meltdown, saying it was “involved by Southwest Airways’ disproportionate and unacceptable charge of cancellations and delays in addition to the failure to correctly help clients experiencing a cancellation or delay.”
“As extra data turns into out there the Division will intently study whether or not cancellations have been controllable and whether or not Southwest is complying with its customer support plan as effectively as all different pertinent DOT guidelines,” the division stated in a press release.
Traveler Michael Bauzon and his household deliberate on flying out of Orlando Worldwide Airport on Friday to return house to Indianapolis in time for Christmas on Sunday. As an alternative, the 4 spent the vacations in a resort after their flight was canceled, Bauzon instructed CBS affiliate WKMG, and have been again on the airport on Monday — the place they continued to attend.
“This morning we received right here at 4:30 for a 7:05 flight, we appeared it up, and oh it had simply been canceled,” he stated, gesturing to a line snaking in entrance of the Southwest service counter. “It is a four- to five-hour line … earlier than they’ll get us on a flight — if they’ll get us on a flight,” he stated.
Widespread storm, outdated tech
In a press release Monday that opened with “heartfelt apologies,” Southwest stated that its geography made it “uniquely” susceptible to the storm, with half of the airports wherein it flies affected by winter climate.
“We have been totally staffed and ready for the approaching vacation weekend when the extreme climate swept throughout the continent, the place Southwest is the biggest provider in 23 of the highest 25 journey markets in the U.S. This compelled each day adjustments to our flight schedule at a quantity and magnitude that also has the instruments our groups use to get better the airline working at capability,” the assertion stated.
“We anticipate further adjustments with an already decreased stage of flights as we method the approaching New 12 months vacation journey interval,” it famous.
The corporate additionally blames an absence of expertise. “A part of what we’re struggling is an absence of instruments. We have talked an terrible lot about modernizing the operation, and the necessity to try this,” CEO Bob Jordan stated in an inner message on Sunday that was reported by a number of media shops and the flight attendants’ union.
Jammed telephone traces, programs
Southwest directed clients away from jammed telephone traces, noting that it was experiencing “system points” amid elevated demand.
Spokesperson Chris Perry stated the airline’s on-line reserving and check-in programs are nonetheless working, however have been additionally jammed due to “abnormally excessive” volumes of visitors on their web site. “We’re re-accommodating as many Clients as potential based mostly on out there area,” he instructed CBS Information.
As Southwest blamed technological points, the flight attendants’ union, Transit Employees Union 556, accused the airline of contributing to the issue by underinvesting in expertise for years.
“The shortage of expertise has left the airline counting on guide options and private telephone calls, leaving flight attendants on maintain with Southwest Airways for as much as 17 hours at a time merely to be launched to go house after their journey, or whereas trying to safe a resort room or know the place their subsequent journey might be,” the union stated in a press release. “Whereas reroutes and rescheduling are understood to be part of the job within the airline trade, the large scale of the failure over the previous few days factors to a shirking of duty over a few years for investing in and implementing expertise that might assist clear up for most of the points that plague flight attendants and passengers alike.”
The union and airline have been in contract negotiations for 4 years.
— With reporting by Zel Elvi, Kathryn Krupnik and Kris Van Cleave.
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